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FAQ's

 

Do you have a physical store?
Yes we do! You can find our fabric warehouse at: Unit 9, 43-45 The Boulevard, Te Rapa, Hamilton.

What payment methods do you offer?
For purchases directly from our website, you are able to purchase with your credit card.
Please remember to check your junk mail folder if you have not received our payment instructions email.
EFTPOS and Credit Card payments are available for pickups from our Hamilton warehouse.

What method of delivery do you use?
We use Courier Post. We will combine postage on multiple purchases. As some of our fabrics are bulky we are happy to quote freight cost before payment. Our aim is to dispatch goods within the next working day after payment is received. Click here for freight/shipping

What are your refunds and returns policies?
We try to get the best colour match possible in our fabric photos. If you have any concerns please contact us. Cut lengths are not returnable.  We will meet our obligations under the Fair Trading Act and Consumer Guarantees Act

What is your privacy policy? 
Your details will not be passed onto any third parties under any circumstances and no credit card details are kept on file.

Do you have feedback for us?
We’d love to hear from you, please submit your feedback through the form on the contact us page.

 

Shipping

TAX/GST:
Invoices are provided upon request.

Delivery: 
We use Courier Post. We charge a flat rate of $10 for all purchases up to $75. Any purchases over $75 are shipped free of charge. These charges are applicable to New Zealand only. If you have any questions or queries on shipping please feel free to contact us.  Our aim is to dispatch goods within the next working day after payment is received.

Refunds and returns: 
We try to get the best colour match possible in our fabric photos. If you have any concerns please contact us and we will put it right.

Privacy: 
Your details will not be passed onto any third parties under any circumstances and no Credit Card details are kept on file.

Freight Special: 
We are currently offering free freight New Zealand wide on any orders over $75.

 

FABRIC CARE INSTRUCTIONS

 

PREWASHING

Pre-wash any natural fibres that you will be washing in the future to avoid possible shrinkage.  It is recommended that you pre-wash your fabric the same way as it will be washed in the future, which also includes drying.  Brights, darks and lights are best washed separately to avoid colours running during the first few washes.

 

MERINO

Use a wool detergent for a gentle/wool machine cycle.  Wash all colours separately to avoid colours running during the first few washes.  Drip dry in shade.  Boiled merino should only be hand washed or dry cleaned.

 

COTTON

Machine wash plain weave cotton.  Bleachable if white.  Use hot/warm iron, dry cleanable and able to be tumble dried.

Embroidered cotton – cool hand wash or dry cleanable.

 

LINEN

Drycleaning is recommended to maintain colour integrity.  Do not machine wash. Hand wash at own risk.  Dry in shade as fading will occur in direct sunlight.  Hot/warm iron.

 

WOOL

Dryclean only.  Steam when pressing.  Brush wool to remove surface soil.

 

RAYON/VISCOSE

Drycleaning is recommended.  Cool machine or hand wash.  Do not wring.  Iron on reverse side.

 

VELVETS & JACQUARDS

Dryclean only.