Do you have a physical store?
Yes we do! You can find our fabric warehouse at:
Unit 9 Aston Business Court, 43-45 The Boulevard, Te Rapa, Hamilton.
Personal shoppers welcome.
Store Hours: Mon-Fri 10am to 4:30pm
Sat 10am to 3pm
What payment methods do you offer?
For purchases directly from our website, you are able to purchase with your credit card and internet banking via our DPS system.
Please remember to check your junk mail folder if you have not received our payment instructions email.
EFTPOS and Credit Card payments are available for pickups from our Hamilton warehouse.
What method of delivery do you use?
We use Post Haste . We will combine postage on multiple purchases. As some of our fabrics are bulky we are happy to quote freight cost before payment. Our aim is to dispatch goods within the next working day after payment is received. Click here for freight/shipping
What are your refunds and returns policies?
We try to get the best colour match possible in our fabric photos. If you have any concerns please contact us. Cut lengths are not returnable. We will meet our obligations under the Fair Trading Act and Consumer Guarantees Act
Your details will not be passed onto any third parties under any circumstances and no credit card details are kept on file.
Do you have feedback for us?
We’d love to hear from you, please submit your feedback through the form on the contact us page.
Invoices are provided upon request.
We use Post Haste Couriers. We charge a flat rate of $10 for all purchases up to $100 (rural addresses incur a further $6 fee). Any purchases over $100 are shipped free of charge (again, rural addresses still incur a $6 surcharge). These charges are applicable to New Zealand with the exception of Waiheke Island, Great Barrier Island and the Chatham Islands. We use NZ Post for shipping to these places due to high surcharges on the courier service. If you have any questions or queries on shipping please feel free to contact us. Our aim is to dispatch goods within the next working day after payment is received.
Refunds and returns:
We try to get the best colour match possible in our fabric photos. If you have any concerns please contact us and we will put it right.
Your details will not be passed onto any third parties under any circumstances and no Credit Card details are kept on file.
FABRIC CARE INSTRUCTIONS
Pre-wash any natural fibres that you will be washing in the future to avoid possible shrinkage. It is recommended that you pre-wash your fabric the same way as it will be washed in the future, which also includes drying. Brights, darks and lights are best washed separately to avoid colours running during the first few washes.
Use a wool detergent for a gentle/wool machine cycle. Wash all colours separately to avoid colours running during the first few washes. Drip dry in shade. Boiled merino should only be hand washed or dry cleaned.
Machine wash plain weave cotton. Bleachable if white. Use hot/warm iron, dry cleanable and able to be tumble dried.
Embroidered cotton – cool hand wash or dry cleanable.
Drycleaning is recommended to maintain colour integrity. Do not machine wash. Hand wash at own risk. Dry in shade as fading will occur in direct sunlight. Hot/warm iron.
Dryclean only. Steam when pressing. Brush wool to remove surface soil.
Drycleaning is recommended. Cool machine or hand wash. Do not wring. Iron on reverse side.
VELVETS & JACQUARDS